As our community continues to come to grips with the emotional impact of this disaster, Kaiser Permanente is offering critical mental health and addiction services and resources. Members do not need a referral to access behavioral health care at Kaiser Permanente:

Kaiser Permanente members can receive care at our new Lahaina Clinic at the Hyatt Regency Maui Resort grounds (across from Roy’s Kaanapali). The address of the Lahaina Clinic is 2301 Kaanapali Parkway, Lahaina 96761. Hours of operation are from 8 a.m. to 5 p.m. View a map of the Lahaina Clinic here.

Kaiser Permanente members can schedule an appointment at the Lahaina Clinic via kp.org, the KP mobile app, or by calling 1-833-833-3333 (TTY: 711).

Like all Kaiser Permanente clinics, the Lahaina Clinic will serve members with Kaiser Permanente health plan coverage. Patients who do not have Kaiser Permanente health plan coverage are encouraged to seek care at other locations. Non-Kaiser Permanente members: Please visit a community provider for your care. View the West Maui community provider flyer.

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‍Call our Resilience Support Hotline at 808-446-6676, Monday through Friday, 9 am to 5pm. Our services are confidential, free, and available to anyone affected by the Maui wildfires. View our Resilience Support Hotline flyer.

- Maui and other Neighbor Islands: 1-888-945-7600
- Oahu: 808-432-7600

For after-hours care, call the Crisis Line of Hawaii:

- Maui and other NeighborIslands: 1-800-753-6879
- Oahu: 808-832-3100

For 24/7 advice, call: 1-833-833-3333 (TTY 711)

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Members and non-members can join our Behavioral Health classes, including a series on Healing After Loss, at no costMembers also can get support for emotional wellness through on-demand self-care apps at no additional cost. Visit kp.org/selfcareapps to get started.

• Members and non-members can join classes on the following dates or on demand, including the following:    
• Healing After Loss: Coping with Change (2 dates) - Thursday, September 14, 2023, and Thursday, October 12, 2023, 2:30 p.m. Hawaii time. Also available on demand.
• Healing After Loss: Ways to Care for Oneself (2 dates) - Thursday, September 21, 2023, 2:30 p.m., and Thursday, October 19, 2023, 2:30 p.m., Hawaii time. Also available on demand.
• Healing After Loss: Understanding the Grieving Process (2 dates) - Thursday, September 28, 2023, 2:30 p.m., and Thursday, October 26, 2023, 2:30 p.m. Hawaii time. Also available on demand.
• Healing After Loss: Navigating Difficult Emotions - Thursday, October 5, 2023, 2:30 p.m. Hawaii time. Also available on demand.

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To register and for a complete list of available classes, visit our Behavioral Health webcast page.

• Members also can get support for emotional wellness through on-demand self-care apps at no additional cost. Visit kp.org/selfcareapps to get started.

If you need immediate mental health-related or addiction crisis support, or are worried about someone else, you can also:

• Call the Suicide and Crisis Lifeline at 988
• Call 1-800-273-TALK (1-800-273-8255)
• Text HOME to 741741 to access the Crisis Text Line

Additional resources to help you cope with this traumatic event:

• For businesses: This flyer provides information on ways managers can support their employees' physical and emotional well-being following a traumatic event.
• For members: This flyer may help you recognize signs of stress after a critical event and how to get support.
• For members who are parents or guardians: This flyer includes tips and resources to help talk to your children and adolescents about a traumatic event.

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Medical Financial Assistance

Kaiser Permanente members and patients affected by the wildfires on Maui with outstanding medical bills are encouraged to contact us at 808-432-7940 or 1-800-598-5928 to speak with a financial counselor to determine eligibility and apply for Medical Financial Assistance. Please note that Medical Financial Assistance for qualified members and patients can provide help with outstanding patient balances including copayments or coinsurance but cannot be applied to health plan premium dues.

Continuation of coverage

If you’ve been impacted by the wildfires, you have options for keeping your Kaiser Permanente doctor and health plan coverage. For more information, visit kp.org/exploreoptions, call us at 1-800-270-4095 (TTY 711), or review our continuation of coverage flyer.

For the latest updates:

Visit kp.org/Hawaii or follow us on Instagram @kphawaii, Facebook at facebook.com/KPHawaii, or X at twitter.com/KPHawaii.

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